{"id":14704,"date":"2022-07-16T14:24:26","date_gmt":"2022-07-16T14:24:26","guid":{"rendered":"https:\/\/cusco4travel.com\/libro-de-reclamaciones\/"},"modified":"2022-07-21T18:59:12","modified_gmt":"2022-07-21T18:59:12","slug":"livro-de-reclamacoes","status":"publish","type":"page","link":"https:\/\/cusco4travel.com\/pt-br\/livro-de-reclamacoes\/","title":{"rendered":"Livro de Reclama\u00e7\u00f5es"},"content":{"rendered":"<p>[vc_row zindex=&#8221;2&#8243; rtl_reverse=&#8221;&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text el_class=&#8221;text-justify&#8221;]Este \u00e9 o Livro Virtual de Reclama\u00e7\u00f5es Cusco4Travel. Nesta se\u00e7\u00e3o voc\u00ea pode expressar qualquer queixa ou reclama\u00e7\u00e3o referente a insatisfa\u00e7\u00e3o com o servi\u00e7o, adicionalmente voc\u00ea receber\u00e1 uma c\u00f3pia de sua queixa ou reclama\u00e7\u00e3o no e-mail fornecido, assim que tiver sua reclama\u00e7\u00e3o iremos atend\u00ea-lo o mais r\u00e1pido poss\u00edvel.[\/vc_column_text][vc_column_text]\r\n\t\t\t<div class=\"panel panel-default\">\r\n\t\t\t\t<div class=\"panel-heading\">LIVRO DE REIVINDICA\u00c7\u00d5ES VIRTUAL<\/div>\r\n\t\t\t\t<div class=\"panel-body position-relative\">\r\n\t\t\t\t\t<div id=\"overlay-forms\" style=\"display:none;\"><\/div>\r\n\t\t\r\n\t\t\t\t\t\t<div id=\"error_formulario\" style=\"display: none;\">\r\n\t\t\t\t\t\t\t<div class=\"alert text-center alert-danger\" role=\"alert\" style=\"margin-top: 0px !important; margin-bottom: 20px !important;\">\r\n\t\t\t\t\t\t\t\t<h4>ERRO NA CONEX\u00c3O<\/h4>\r\n\t\t\t\t\t\t\t\t<p>Ocorreu um erro ao tratar de conectar com a base de dados, por favor intencionalmente nova.<\/p>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t<div id=\"reclamacion_enviada\" style=\"display: none;\">\r\n\t\t\t\t\t\t\t<div class=\"alert alert-success text-center\" role=\"alert\" style=\"margin-top: 0px !important; margin-bottom: 0px !important;\">\r\n\t\t\t\t\t\t\t\t<h4>REIVINDICA\u00c7\u00c3O ENVIADA<\/h4>\r\n\t\t\t\t\t\t\t\t<p>Sua mensagem de reclama\u00e7\u00e3o foi enviada, assim que pudermos responderemos a sua reclama\u00e7\u00e3o.<\/p>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\r\n\t\t\t\t\t<form id=\"form_reclamaciones\">\r\n\t\t\t\t\t\t<input type=\"hidden\" name=\"token\" id=\"token\" value=\"MzRpWE03UDZadlhTa3JvNHl3UmlPUlZmNU9HamcrMGpuREloMlhCemFoaz0=\">\r\n\t\t\t\t\t\t<input type=\"hidden\" name=\"idioma\" id=\"idioma\" value=\"EN\">\r\n\t\t\t\t\t\t<input type=\"hidden\" name=\"operacion\" value=\"enviaReclamacion\">\r\n\t\t\t\t\t\t<div class=\"reclamacion\">\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">PA\u00cdS DE ORIGEM<\/label>\r\n\t\t\t\t\t\t\t\t\t<select name=\"idPais\" id=\"idPais\">\r\n\t\t\t\t\t\t\t\t\t\t<option value=\"\" disabled=\"\" selected=\"\">ELIGE PA\u00cdS<\/option>\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t<\/select>\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"idPais\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">TIPO DE DOCUMENTO<\/label>\r\n\t\t\t\t\t\t\t\t\t<select name=\"idTipoDocumento\" id=\"idTipoDocumento\">\r\n\t\t\t\t\t\t\t\t\t\t<option value=\"\" disabled=\"\" selected=\"\">ESCOLHA O TIPO DE DOCUMENTO<\/option>\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t<\/select>\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"idTipoDocumento\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\"><span id=\"label_tipoDocumento\">N\u00daMERO DO DOCUMENTO<\/span><\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" id=\"documento\" name=\"documento\" class=\"text-uppercase\" onblur=\"mayusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"documento\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">NOME<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"nombre\" id=\"nombre\" class=\"text-uppercase\" onblur=\"mayusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"nombre\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">SOBRENOME PATERNO<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"paterno\" id=\"paterno\" class=\"text-uppercase\" onblur=\"mayusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"paterno\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">SOBRENOME MATERNO<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"materno\" id=\"materno\" class=\"text-uppercase\" onblur=\"mayusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"materno\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-3 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">TELEFONE <span id=\"info_codigoDDI\"><\/span><\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"number\" id=\"telefono\" name=\"telefono\">\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">EMAIL<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" id=\"email\" name=\"email\" class=\"text-lowercase\" onblur=\"minusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"email\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-5 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">ENDERE\u00c7O RESIDENCIAL<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" id=\"domicilio\" name=\"domicilio\" class=\"text-uppercase\" onblur=\"mayusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"domicilio\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">DATA DE SERVI\u00c7O<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"fechaServicio\" id=\"fechaServicio\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"fechaServicio\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-8 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">DESCRI\u00c7\u00c3O DO SERVI\u00c7O<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"descripcionServcio\" id=\"descripcionServcio\" class=\"text-uppercase\" onblur=\"mayusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"descripcionServcio\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">TIPO DE REIVINDICA\u00c7\u00c3O<\/label>\r\n\t\t\t\t\t\t\t\t\t<select name=\"idTipoReclamo\" id=\"idTipoReclamo\">\r\n\t\t\t\t\t\t\t\t\t\t<option value=\"\" disabled=\"\" selected=\"\">ESCOLHER O TIPO<\/option>\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t<\/select>\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"idTipoReclamo\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-8 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">OBJETO DA REIVINDICA\u00c7\u00c3O<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" id=\"asunto\" name=\"asunto\" class=\"text-uppercase\" onblur=\"mayusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"asunto\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">DESCRI\u00c7\u00c3O OU DETALHE (indique o n\u00famero do bilhete ou fatura)<\/label>\r\n\t\t\t\t\t\t\t\t\t<textarea class=\"text-uppercase\" name=\"detalle\" id=\"detalle\" rows=\"5\" placeholder=\"INSERIR DETALHES DA RECLAMA\u00c7\u00c3O\" onblur=\"mayusculas(event, this)\"><\/textarea>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 mb-20\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">SOLICITA\u00c7\u00c3O DO CONSUMIDOR EM RELA\u00c7\u00c3O \u00c0 RECLAMA\u00c7\u00c3O<\/label>\r\n\t\t\t\t\t\t\t\t\t<textarea class=\"text-uppercase\" name=\"pedido\" id=\"pedido\" rows=\"5\" placeholder=\"ENTRAR PEDIDO DE REIVINDICA\u00c7\u00c3O\" onblur=\"mayusculas(event, this)\"><\/textarea>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-12 text-center\">\r\n\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"bt_enviar_reclamacion\" class=\"btn btn-lg btn-dark no-shadow\">ENVIAR REIVINDICA\u00c7\u00c3O<\/button>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/form>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<script type=\"text\/javascript\">\r\n\t\t\t\tscript=jQuery.noConflict();\r\n\t\t\t\tscript(function($){\r\n\t\t\t        \/\/\/ DATEPICKER\r\n\t\t\t        var idioma=\"pt-br\";\r\n\r\n\t\t\t        if(idioma==\"es\"){\r\n\t\t\t        \tvar idioma_calendario=\"es\";\r\n\t\t\t        }\r\n\r\n\t\t\t        if(idioma==\"en\"){\r\n\t\t\t        \tvar idioma_calendario=\"en\";\r\n\t\t\t        }\r\n\r\n\t\t\t        if(idioma==\"pt-br\"){\r\n\t\t\t        \tvar idioma_calendario=\"pt-BR\";\r\n\t\t\t        }\r\n\r\n\t\t\t        $(\"#fechaServicio\").datepicker({\r\n\t\t\t        \tlanguage       : idioma_calendario,\r\n\t\t\t        \ttodayHighlight : true,\r\n\t\t\t        \torientation    : \"bottom left\",\r\n\t\t\t        \tformat         : \"yyyy-mm-dd\",\r\n\t\t\t        \tstartView      : 0,\r\n\t\t\t        \tmaxViewMode    : 2,\r\n\t\t\t        \tendDate        : \"+10y\",\r\n\t\t\t        \tautoclose      : true,\r\n\t\t\t        });\r\n\r\n\t\t\t        \/\/\/ LIVE VALIDATION\r\n\t\t\t        $(\"#form_reclamaciones\").change(function () {\r\n\t\t\t\t\t\tvar idPais          = $(\"#idPais\").val();\r\n\t\t\t\t\t\tvar idTipoDocumento = $(\"#idTipoDocumento\").val();\r\n\t\t\t\t\t\tvar documento       = $(\"#documento\").val();\r\n\t\t\t\t\t\tvar consulta        = \"getDatosCliente\";\r\n\t\t\t\t\t\tvar token           = $(\"#token\").val();\r\n\t\t\t\t\t\tvar idioma          = $(\"#idioma\").val();\r\n\t\t\t\t\t\tvar datos           = \"idioma=\"+idioma+\"&idPais=\"+idPais+\"&idTipoDocumento=\"+idTipoDocumento+\"&documento=\"+documento+\"&consulta=\"+consulta+\"&token=\"+token;\r\n\t\t\t\t\t\tvar proceso         = \"https:\/\/reservas.cusco4travel.com\/\/api\/reclamacion.php\";\r\n\t\t\t\t\t\t$.ajax({\r\n\t\t\t\t\t\t\ttype     : \"GET\",\r\n\t\t\t\t\t\t\turl      : proceso,\r\n\t\t\t\t\t\t\tdata     : datos,\r\n\t\t\t\t\t\t\tdataType : \"json\",\r\n\t\t\t\t\t\t\tsuccess: function(respuesta){\r\n\t\t\t\t\t\t\t\tvar nombre    = respuesta.nombre;\r\n\t\t\t\t\t\t\t\tvar paterno   = respuesta.paterno;\r\n\t\t\t\t\t\t\t\tvar materno   = respuesta.materno;\r\n\t\t\t\t\t\t\t\tvar codigoDDI = respuesta.codigoDDI;\r\n\r\n\t\t\t\t\t\t\t\tif(nombre!=null && nombre.length>0){\r\n\t\t\t\t\t\t\t\t\t$(\"#nombre\").val(nombre);\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\tif(paterno!=null && paterno.length>0){\r\n\t\t\t\t\t\t\t\t\t$(\"#paterno\").val(paterno);\r\n\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\tif(materno!=null && materno.length>0){\r\n\t\t\t\t\t\t\t\t\t$(\"#materno\").val(materno);\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\tif(codigoDDI!=null && codigoDDI.length>0){\r\n\t\t\t\t\t\t\t\t\t$(\"#info_codigoDDI\").html(codigoDDI);\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t});\r\n\t\t\t\t\t });\r\n\r\n\t\t        \t\/\/\/ REGISTRO\r\n\t\t\t\t\t$(\"#bt_enviar_reclamacion\").click(function() {\r\n\t\t\t\t\t\tvar valida  = $(\"#form_reclamaciones\").valid();\r\n\t\t\t\t\t\tvar datos   = $(\"#form_reclamaciones\").serialize();\r\n\t\t\t\t\t\tvar proceso = \"https:\/\/reservas.cusco4travel.com\/\/api\/reclamacion.php\";\r\n\r\n\t\t\t\t\t\tif(valida){\r\n\t\t\t\t\t\t\t$.ajax({\r\n\t\t\t\t\t\t\t\ttype     : \"POST\",\r\n\t\t\t\t\t\t\t\turl      : proceso,\r\n\t\t\t\t\t\t\t\tdata     : datos,\r\n\t\t\t\t\t\t\t\tcache    : false,\r\n\t\t\t\t\t\t\t\tdataType : \"json\",\r\n\t\t\t\t\t\t\t\tbeforeSend: function(){\r\n\t\t\t\t\t\t\t\t\t$(\"#overlay-forms\").fadeIn();\r\n\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\tsuccess: function(respuesta){\r\n\t\t\t\t\t\t\t\t\t$(\"#overlay-forms\").fadeOut();\r\n\t\t\t\t\t\t\t\t\tif(respuesta.resultado==\"OK\"){\r\n\t\t\t\t\t\t\t\t\t\t$(\"#error_formulario\").slideUp();\r\n\t\t\t\t\t\t\t\t\t\t$(\"#reclamacion_enviada\").slideDown();\r\n\t\t\t\t\t\t\t\t\t\t$(\"#form_reclamaciones\").slideUp();\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\tif(respuesta.resultado==\"ERROR\"){\r\n\t\t\t\t\t\t\t\t\t\t$(\"#error_formulario\").slideDown();\r\n\t\t\t\t\t\t\t\t\t\t$(\"#reclamacion_enviada\").slideUp();\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\t$(\"#form_reclamaciones\").validate({\r\n\t\t\t\t\t\tonkeyup: false,\r\n\t\t\t\t\t\tonfocusout: false,\r\n\t\t\t\t\t\trules: {\r\n\t\t\t\t\t\t\tidPais             : { required: true },\r\n\t\t\t\t\t\t\tidTipoDocumento    : { required: true },\r\n\t\t\t\t\t\t\tdocumento          : { required: true },\r\n\t\t\t\t\t\t\tnombre             : { required: true 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required: \"Requeridas\" },\r\n\t\t\t\t\t\t\tmaterno            : { required: \"Requeridas\" },\r\n\t\t\t\t\t\t\ttelefono           : { required: \"Requeridas\" },\r\n\t\t\t\t\t\t\temail              : { required: \"Requeridas\" },\r\n\t\t\t\t\t\t\tdomicilio          : { required: \"Requeridas\" },\r\n\t\t\t\t\t\t\tfechaServicio      : { required: \"Requeridas\" },\r\n\t\t\t\t\t\t\tdescripcionServcio : { required: \"Requeridas\" },\r\n\t\t\t\t\t\t\tidTipoReclamo      : { required: \"Requeridas\" },\r\n\t\t\t\t\t\t\tasunto             : { required: \"Requeridas\" },\r\n\t\t\t\t\t\t\tdetalle            : { required: \"Requeridas\" },\r\n\t\t\t\t\t\t\tpedido             : { required: \"Requeridas\" },\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t\thighlight: function(element, errorClass, validClass){\r\n\t\t\t\t\t\t\t$( element ).addClass( \"invalido\" ).removeClass( \"valido\" );\r\n\t\t\t\t\t\t\t$(element.form).find(\"label[for=\" + element.id + \"]\").addClass(errorClass);\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t\tunhighlight: function(element, errorClass){\r\n\t\t\t\t\t\t\t$( element ).addClass( \"valido\" ).removeClass( \"invalido\" );\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t\tinvalidHandler: function(form, validator) {\r\n\t\t\t\t\t\t\tvar errors = validator.numberOfInvalids();\r\n\t\t\t\t\t\t\tif(errors){\r\n\t\t\t\t\t\t\t\tvalidator.errorList[0].element.focus();\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t});\r\n\t\t\t\t});\r\n\r\n\t\t\t<\/script>\r\n\t\t[\/vc_column_text][vc_column_text]Declaro ser o titular do servi\u00e7o e aceito o conte\u00fado deste formul\u00e1rio declarando sob juramento a veracidade dos fatos descritos. *A formula\u00e7\u00e3o da Reclama\u00e7\u00e3o n\u00e3o impede o recurso a outros meios de resolu\u00e7\u00e3o de lit\u00edgios nem constitui pr\u00e9-requisito para a apresenta\u00e7\u00e3o de reclama\u00e7\u00e3o junto do INDECOPI.<\/p>\n<p>O prestador dever\u00e1 responder \u00e0 reclama\u00e7\u00e3o em prazo n\u00e3o superior a 30 (trinta) dias corridos, podendo prorrogar o prazo por at\u00e9 mais 30 (trinta) dias, mediante comunica\u00e7\u00e3o pr\u00e9via ao consumidor.<\/p>\n<p>Informamos que, para o tratamento adequado da sua queixa ou reclama\u00e7\u00e3o, os seus dados ser\u00e3o recolhidos na nossa base de dados de clientes, correspondente \u00e0 empresa do nosso grupo que operou o seu voo ou prestou o servi\u00e7o objeto da queixa ou reclama\u00e7\u00e3o. Seus dados pessoais ser\u00e3o tratados de forma confidencial e sob medidas de seguran\u00e7a, e ser\u00e3o armazenados pelo tempo necess\u00e1rio para atend\u00ea-lo.<\/p>\n<ul>\n<li><strong>Reclamar<\/strong>. Insatisfa\u00e7\u00e3o n\u00e3o relacionada aos produtos ou servi\u00e7os, ou desconforto ou insatisfa\u00e7\u00e3o com rela\u00e7\u00e3o ao atendimento ao cliente.<\/li>\n<li><strong>Alegar.<\/strong> &#8211; Desacordo relacionado a produtos ou servi\u00e7os.<\/li>\n<\/ul>\n<p>A formula\u00e7\u00e3o da reclama\u00e7\u00e3o n\u00e3o impede o recurso a outros meios de resolu\u00e7\u00e3o de lit\u00edgios nem constitui um pr\u00e9-requisito para a apresenta\u00e7\u00e3o de reclama\u00e7\u00e3o junto do INDECOPI.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;14315&#8243; img_size=&#8221;large&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row zindex=&#8221;2&#8243; rtl_reverse=&#8221;&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text el_class=&#8221;text-justify&#8221;]Este \u00e9 o Livro Virtual de Reclama\u00e7\u00f5es Cusco4Travel. Nesta se\u00e7\u00e3o voc\u00ea pode expressar qualquer queixa ou reclama\u00e7\u00e3o referente a insatisfa\u00e7\u00e3o com o servi\u00e7o, adicionalmente voc\u00ea receber\u00e1 uma c\u00f3pia de sua queixa ou reclama\u00e7\u00e3o no e-mail fornecido, assim que tiver sua reclama\u00e7\u00e3o iremos atend\u00ea-lo o mais r\u00e1pido poss\u00edvel.[\/vc_column_text][vc_column_text][\/vc_column_text][vc_column_text]Declaro ser o titular do &hellip; <a href=\"https:\/\/cusco4travel.com\/pt-br\/livro-de-reclamacoes\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Livro de Reclama\u00e7\u00f5es<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14704","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cusco4travel.com\/pt-br\/wp-json\/wp\/v2\/pages\/14704","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cusco4travel.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cusco4travel.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cusco4travel.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cusco4travel.com\/pt-br\/wp-json\/wp\/v2\/comments?post=14704"}],"version-history":[{"count":0,"href":"https:\/\/cusco4travel.com\/pt-br\/wp-json\/wp\/v2\/pages\/14704\/revisions"}],"wp:attachment":[{"href":"https:\/\/cusco4travel.com\/pt-br\/wp-json\/wp\/v2\/media?parent=14704"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}