{"id":14776,"date":"2022-07-16T14:24:26","date_gmt":"2022-07-16T14:24:26","guid":{"rendered":"https:\/\/cusco4travel.com\/libro-de-reclamaciones\/"},"modified":"2022-07-21T18:57:54","modified_gmt":"2022-07-21T18:57:54","slug":"virtual-complaint-book","status":"publish","type":"page","link":"https:\/\/cusco4travel.com\/en\/virtual-complaint-book\/","title":{"rendered":"Virtual Complaint Book"},"content":{"rendered":"<p>[vc_row zindex=&#8221;2&#8243; rtl_reverse=&#8221;&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text el_class=&#8221;text-justify&#8221;]This is the Virtual Complaint Book of CUSCO4TRAVEL. In this section you can express any complaint or claim regarding dissatisfaction with the provided service, additionally you will receive a copy of your complaint in your email, once your claim was made we will attend to you as soon as possible.[\/vc_column_text][vc_column_text]\r\n\t\t\t<div class=\"panel panel-default\">\r\n\t\t\t\t<div class=\"panel-heading\">VIRTUAL CLAIMS BOOK<\/div>\r\n\t\t\t\t<div class=\"panel-body position-relative\">\r\n\t\t\t\t\t<div id=\"overlay-forms\" style=\"display:none;\"><\/div>\r\n\t\t\r\n\t\t\t\t\t\t<div id=\"error_formulario\" style=\"display: none;\">\r\n\t\t\t\t\t\t\t<div class=\"alert text-center alert-danger\" role=\"alert\" style=\"margin-top: 0px !important; margin-bottom: 20px !important;\">\r\n\t\t\t\t\t\t\t\t<h4>ERROR IN CONNECTION<\/h4>\r\n\t\t\t\t\t\t\t\t<p>An error occurred while trying to connect to the database, please try again.<\/p>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\r\n\t\t\t\t\t\t<div id=\"reclamacion_enviada\" style=\"display: none;\">\r\n\t\t\t\t\t\t\t<div class=\"alert alert-success text-center\" role=\"alert\" style=\"margin-top: 0px !important; margin-bottom: 0px !important;\">\r\n\t\t\t\t\t\t\t\t<h4>CLAIM SENT<\/h4>\r\n\t\t\t\t\t\t\t\t<p>Your claim message was sent, as soon as we can we will respond to your claim.<\/p>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\r\n\t\t\t\t\t<form id=\"form_reclamaciones\">\r\n\t\t\t\t\t\t<input type=\"hidden\" name=\"token\" id=\"token\" value=\"MzRpWE03UDZadlhTa3JvNHl3UmlPUlZmNU9HamcrMGpuREloMlhCemFoaz0=\">\r\n\t\t\t\t\t\t<input type=\"hidden\" name=\"idioma\" id=\"idioma\" value=\"EN\">\r\n\t\t\t\t\t\t<input type=\"hidden\" name=\"operacion\" value=\"enviaReclamacion\">\r\n\t\t\t\t\t\t<div class=\"reclamacion\">\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">COUNTRY ORIGIN<\/label>\r\n\t\t\t\t\t\t\t\t\t<select name=\"idPais\" id=\"idPais\">\r\n\t\t\t\t\t\t\t\t\t\t<option value=\"\" disabled=\"\" selected=\"\">CHOOSE YOUR COUNTRY<\/option>\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t<\/select>\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"idPais\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">TYPE OF ID<\/label>\r\n\t\t\t\t\t\t\t\t\t<select name=\"idTipoDocumento\" id=\"idTipoDocumento\">\r\n\t\t\t\t\t\t\t\t\t\t<option value=\"\" disabled=\"\" selected=\"\">CHOOSE DOCUMENT TYPE<\/option>\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t<\/select>\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"idTipoDocumento\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\"><span id=\"label_tipoDocumento\">ID NUMBER<\/span><\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" id=\"documento\" name=\"documento\" class=\"text-uppercase\" onblur=\"mayusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"documento\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">NAME<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"nombre\" id=\"nombre\" class=\"text-uppercase\" onblur=\"mayusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"nombre\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">FATHER\\'S LAST NAME<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"paterno\" id=\"paterno\" class=\"text-uppercase\" onblur=\"mayusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"paterno\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">MOTHER\\'S LAST NAME<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"materno\" id=\"materno\" class=\"text-uppercase\" onblur=\"mayusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"materno\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-3 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">PHONE <span id=\"info_codigoDDI\"><\/span><\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"number\" id=\"telefono\" name=\"telefono\">\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">EMAIL<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" id=\"email\" name=\"email\" class=\"text-lowercase\" onblur=\"minusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"email\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-5 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">HOME ADDRESS<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" id=\"domicilio\" name=\"domicilio\" class=\"text-uppercase\" onblur=\"mayusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"domicilio\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">TOUR START DATE<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"fechaServicio\" id=\"fechaServicio\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"fechaServicio\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-8 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">SERVICE DESCRIPTION<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" name=\"descripcionServcio\" id=\"descripcionServcio\" class=\"text-uppercase\" onblur=\"mayusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"descripcionServcio\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-4 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">TYPE OF CLAIM<\/label>\r\n\t\t\t\t\t\t\t\t\t<select name=\"idTipoReclamo\" id=\"idTipoReclamo\">\r\n\t\t\t\t\t\t\t\t\t\t<option value=\"\" disabled=\"\" selected=\"\">CHOOSE TYPE<\/option>\r\n\t\t\r\n\t\t\t\t\t\t\t\t\t<\/select>\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"idTipoReclamo\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-8 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">MATTER<\/label>\r\n\t\t\t\t\t\t\t\t\t<input type=\"text\" id=\"asunto\" name=\"asunto\" class=\"text-uppercase\" onblur=\"mayusculas(event, this)\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"error-validacion\" for=\"asunto\" style=\"display:none;\"><\/label>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 mb-10\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">please record the number of your receipt or invoice<\/label>\r\n\t\t\t\t\t\t\t\t\t<textarea class=\"text-uppercase\" name=\"detalle\" id=\"detalle\" rows=\"5\" placeholder=\"ENTER CLAIM DETAILS\" onblur=\"mayusculas(event, this)\"><\/textarea>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-lg-12 mb-20\">\r\n\t\t\t\t\t\t\t\t\t<label class=\"reclamacion-label\">CLIENT\u2019S REQUEST REGARDING THE COMPLAINT<\/label>\r\n\t\t\t\t\t\t\t\t\t<textarea class=\"text-uppercase\" name=\"pedido\" id=\"pedido\" rows=\"5\" placeholder=\"ENTER CLAIM REQUEST\" onblur=\"mayusculas(event, this)\"><\/textarea>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"form-row\">\r\n\t\t\t\t\t\t\t\t<div class=\"col-md-12 text-center\">\r\n\t\t\t\t\t\t\t\t\t<button type=\"button\" id=\"bt_enviar_reclamacion\" class=\"btn btn-lg btn-dark no-shadow\">SEND<\/button>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/form>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t\t\t<script type=\"text\/javascript\">\r\n\t\t\t\tscript=jQuery.noConflict();\r\n\t\t\t\tscript(function($){\r\n\t\t\t        \/\/\/ DATEPICKER\r\n\t\t\t        var idioma=\"en\";\r\n\r\n\t\t\t        if(idioma==\"es\"){\r\n\t\t\t        \tvar idioma_calendario=\"es\";\r\n\t\t\t        }\r\n\r\n\t\t\t        if(idioma==\"en\"){\r\n\t\t\t        \tvar idioma_calendario=\"en\";\r\n\t\t\t        }\r\n\r\n\t\t\t        if(idioma==\"pt-br\"){\r\n\t\t\t        \tvar idioma_calendario=\"pt-BR\";\r\n\t\t\t        }\r\n\r\n\t\t\t        $(\"#fechaServicio\").datepicker({\r\n\t\t\t        \tlanguage       : idioma_calendario,\r\n\t\t\t        \ttodayHighlight : true,\r\n\t\t\t        \torientation    : \"bottom left\",\r\n\t\t\t        \tformat         : \"yyyy-mm-dd\",\r\n\t\t\t        \tstartView      : 0,\r\n\t\t\t        \tmaxViewMode    : 2,\r\n\t\t\t        \tendDate        : \"+10y\",\r\n\t\t\t        \tautoclose      : true,\r\n\t\t\t        });\r\n\r\n\t\t\t        \/\/\/ LIVE VALIDATION\r\n\t\t\t        $(\"#form_reclamaciones\").change(function () {\r\n\t\t\t\t\t\tvar idPais          = $(\"#idPais\").val();\r\n\t\t\t\t\t\tvar idTipoDocumento = $(\"#idTipoDocumento\").val();\r\n\t\t\t\t\t\tvar documento       = $(\"#documento\").val();\r\n\t\t\t\t\t\tvar consulta        = \"getDatosCliente\";\r\n\t\t\t\t\t\tvar token           = $(\"#token\").val();\r\n\t\t\t\t\t\tvar idioma          = $(\"#idioma\").val();\r\n\t\t\t\t\t\tvar datos           = \"idioma=\"+idioma+\"&idPais=\"+idPais+\"&idTipoDocumento=\"+idTipoDocumento+\"&documento=\"+documento+\"&consulta=\"+consulta+\"&token=\"+token;\r\n\t\t\t\t\t\tvar proceso         = \"https:\/\/reservas.cusco4travel.com\/\/api\/reclamacion.php\";\r\n\t\t\t\t\t\t$.ajax({\r\n\t\t\t\t\t\t\ttype     : \"GET\",\r\n\t\t\t\t\t\t\turl      : proceso,\r\n\t\t\t\t\t\t\tdata     : datos,\r\n\t\t\t\t\t\t\tdataType : \"json\",\r\n\t\t\t\t\t\t\tsuccess: function(respuesta){\r\n\t\t\t\t\t\t\t\tvar nombre    = respuesta.nombre;\r\n\t\t\t\t\t\t\t\tvar paterno   = respuesta.paterno;\r\n\t\t\t\t\t\t\t\tvar materno   = respuesta.materno;\r\n\t\t\t\t\t\t\t\tvar codigoDDI = respuesta.codigoDDI;\r\n\r\n\t\t\t\t\t\t\t\tif(nombre!=null && nombre.length>0){\r\n\t\t\t\t\t\t\t\t\t$(\"#nombre\").val(nombre);\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\tif(paterno!=null && paterno.length>0){\r\n\t\t\t\t\t\t\t\t\t$(\"#paterno\").val(paterno);\r\n\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\tif(materno!=null && materno.length>0){\r\n\t\t\t\t\t\t\t\t\t$(\"#materno\").val(materno);\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\tif(codigoDDI!=null && codigoDDI.length>0){\r\n\t\t\t\t\t\t\t\t\t$(\"#info_codigoDDI\").html(codigoDDI);\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t});\r\n\t\t\t\t\t });\r\n\r\n\t\t        \t\/\/\/ REGISTRO\r\n\t\t\t\t\t$(\"#bt_enviar_reclamacion\").click(function() {\r\n\t\t\t\t\t\tvar valida  = $(\"#form_reclamaciones\").valid();\r\n\t\t\t\t\t\tvar datos   = $(\"#form_reclamaciones\").serialize();\r\n\t\t\t\t\t\tvar proceso = \"https:\/\/reservas.cusco4travel.com\/\/api\/reclamacion.php\";\r\n\r\n\t\t\t\t\t\tif(valida){\r\n\t\t\t\t\t\t\t$.ajax({\r\n\t\t\t\t\t\t\t\ttype     : \"POST\",\r\n\t\t\t\t\t\t\t\turl      : proceso,\r\n\t\t\t\t\t\t\t\tdata     : datos,\r\n\t\t\t\t\t\t\t\tcache    : false,\r\n\t\t\t\t\t\t\t\tdataType : \"json\",\r\n\t\t\t\t\t\t\t\tbeforeSend: function(){\r\n\t\t\t\t\t\t\t\t\t$(\"#overlay-forms\").fadeIn();\r\n\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\tsuccess: function(respuesta){\r\n\t\t\t\t\t\t\t\t\t$(\"#overlay-forms\").fadeOut();\r\n\t\t\t\t\t\t\t\t\tif(respuesta.resultado==\"OK\"){\r\n\t\t\t\t\t\t\t\t\t\t$(\"#error_formulario\").slideUp();\r\n\t\t\t\t\t\t\t\t\t\t$(\"#reclamacion_enviada\").slideDown();\r\n\t\t\t\t\t\t\t\t\t\t$(\"#form_reclamaciones\").slideUp();\r\n\t\t\t\t\t\t\t\t\t}\r\n\r\n\t\t\t\t\t\t\t\t\tif(respuesta.resultado==\"ERROR\"){\r\n\t\t\t\t\t\t\t\t\t\t$(\"#error_formulario\").slideDown();\r\n\t\t\t\t\t\t\t\t\t\t$(\"#reclamacion_enviada\").slideUp();\r\n\t\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t});\r\n\r\n\t\t\t\t\t$(\"#form_reclamaciones\").validate({\r\n\t\t\t\t\t\tonkeyup: false,\r\n\t\t\t\t\t\tonfocusout: false,\r\n\t\t\t\t\t\trules: {\r\n\t\t\t\t\t\t\tidPais             : { required: true },\r\n\t\t\t\t\t\t\tidTipoDocumento    : { required: true },\r\n\t\t\t\t\t\t\tdocumento          : { required: true },\r\n\t\t\t\t\t\t\tnombre             : { required: true },\r\n\t\t\t\t\t\t\tpaterno            : { required: true },\r\n\t\t\t\t\t\t\tmaterno            : { required: false },\r\n\t\t\t\t\t\t\ttelefono           : { required: false },\r\n\t\t\t\t\t\t\temail              : { required: true },\r\n\t\t\t\t\t\t\tdomicilio          : { required: true },\r\n\t\t\t\t\t\t\tfechaServicio      : { required: true },\r\n\t\t\t\t\t\t\tdescripcionServcio : { required: true },\r\n\t\t\t\t\t\t\tidTipoReclamo      : { required: true },\r\n\t\t\t\t\t\t\tasunto             : { required: true },\r\n\t\t\t\t\t\t\tdetalle            : { required: true },\r\n\t\t\t\t\t\t\tpedido             : { required: true },\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t\tmessages: {\r\n\t\t\t\t\t\t\tidPais             : { required: \"Required\" },\r\n\t\t\t\t\t\t\tidTipoDocumento    : { required: \"Required\" },\r\n\t\t\t\t\t\t\tdocumento          : { required: \"Required\" },\r\n\t\t\t\t\t\t\tnombre             : { required: \"Required\" },\r\n\t\t\t\t\t\t\tpaterno            : { required: \"Required\" },\r\n\t\t\t\t\t\t\tmaterno            : { required: \"Required\" },\r\n\t\t\t\t\t\t\ttelefono           : { required: \"Required\" },\r\n\t\t\t\t\t\t\temail              : { required: \"Required\" },\r\n\t\t\t\t\t\t\tdomicilio          : { required: \"Required\" },\r\n\t\t\t\t\t\t\tfechaServicio      : { required: \"Required\" },\r\n\t\t\t\t\t\t\tdescripcionServcio : { required: \"Required\" },\r\n\t\t\t\t\t\t\tidTipoReclamo      : { required: \"Required\" },\r\n\t\t\t\t\t\t\tasunto             : { required: \"Required\" },\r\n\t\t\t\t\t\t\tdetalle            : { required: \"Required\" },\r\n\t\t\t\t\t\t\tpedido             : { required: \"Required\" },\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t\thighlight: function(element, errorClass, validClass){\r\n\t\t\t\t\t\t\t$( element ).addClass( \"invalido\" ).removeClass( \"valido\" );\r\n\t\t\t\t\t\t\t$(element.form).find(\"label[for=\" + element.id + \"]\").addClass(errorClass);\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t\tunhighlight: function(element, errorClass){\r\n\t\t\t\t\t\t\t$( element ).addClass( \"valido\" ).removeClass( \"invalido\" );\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t\tinvalidHandler: function(form, validator) {\r\n\t\t\t\t\t\t\tvar errors = validator.numberOfInvalids();\r\n\t\t\t\t\t\t\tif(errors){\r\n\t\t\t\t\t\t\t\tvalidator.errorList[0].element.focus();\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t});\r\n\t\t\t\t});\r\n\r\n\t\t\t<\/script>\r\n\t\t[\/vc_column_text][vc_column_text]I declare to be the owner of the service and I accept the content of this form stating under oath the veracity of the facts described. The formulation of the claim does not prevent resorting to other means of dispute resolution nor is it a prerequisite for filing a denunciation with <strong>INDECOPI<\/strong>.<\/p>\n<p>The provider of the product or service must respond to the claim within a period not exceeding thirty (30) calendar days, and could extend the term for up to thirty (30) more days, prior communication to the consumer.<\/p>\n<p>We inform you that in order to properly process your complaint or claim, your data will be collected in our costumer database, corresponding to the company of our group that operated your flight or provided the service which is subject of the complaint or claim. Your personal data will be treated both confidentially and safely, and will be stored for the needed time to assist you.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;14315&#8243; img_size=&#8221;large&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row zindex=&#8221;2&#8243; rtl_reverse=&#8221;&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text el_class=&#8221;text-justify&#8221;]This is the Virtual Complaint Book of CUSCO4TRAVEL. In this section you can express any complaint or claim regarding dissatisfaction with the provided service, additionally you will receive a copy of your complaint in your email, once your claim was made we will attend to you as soon as possible.[\/vc_column_text][vc_column_text][\/vc_column_text][vc_column_text]I declare &hellip; <a href=\"https:\/\/cusco4travel.com\/en\/virtual-complaint-book\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Virtual Complaint Book<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14776","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cusco4travel.com\/en\/wp-json\/wp\/v2\/pages\/14776","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cusco4travel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cusco4travel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cusco4travel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cusco4travel.com\/en\/wp-json\/wp\/v2\/comments?post=14776"}],"version-history":[{"count":0,"href":"https:\/\/cusco4travel.com\/en\/wp-json\/wp\/v2\/pages\/14776\/revisions"}],"wp:attachment":[{"href":"https:\/\/cusco4travel.com\/en\/wp-json\/wp\/v2\/media?parent=14776"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}